Conflict Resolution

Have interpersonal conflicts ever affected your organization’s performance? Our training helps you manage this significant drain on financial resources and employee morale. It will also help your staff protect client relationships in even the most challenging situations.

This course will provide people with the knowledge and skills to recognize and overcome strong emotions and resistance, thereby helping the parties become willing participants in win-win solutions.

Through examining the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, participants will gain an overview of conflict dynamics and strategies for resolution.

Participants will focus intensively on communication theory and skills that are the building blocks of mediating, negotiating and resolving conflict. Specific skills include non-defensive listening, questioning, reframing and assertive speaking.

Customized training shapes our courses to the needs of your organization, while recognizing your organizational goals and operational realities. This highly participatory course emphasizes self-awareness and skill development through structured exercises and simulations.

We will help you:

• Understand how personality influences your own and others' conflict-handling style
• Learn how to harmonize preferences with types who differ from you
• Use type to solve difficult communications
• Use communication skills to address strong emotions and resistance

Who should attend?

Tour Managers
Customer Service Personnel

Course format:

Highly interactive full-day workshop taught on your site. Boardroom style set-up.

Course tools:

Participants receive a comprehensive Learning Guide.

If you are interested in knowing more about this or any TGT program and where a workshop is available in your area Contact Us.