Customer Service

Customer Service is the most powerful tool of the new millennium. Do not let your staff fall behind.

People on holiday are looking for a special experience, a memory to take home. Every personal engagement is a customer experience, a decisive moment. The big question is... Are you creating a positive customer experience on a consistent basis? Do your Customers feel cared for? Will they share their experience with friends?

If you meet customer service objectives and exceed customer expectations, you will achieve high levels of customer satisfaction.

At The Tour Guide Training Corporation, we are experienced in helping travel industry companies create powerful Customer Experiences that impress the Customer. Our approach is unique and it gets results.

We will help you:

• Identify where your customer experience is now and what could be improved upon based on your mission, vision, and values.
• Understand how the behaviours, values, and attributes of your employees are helping or hurting your Customer Experience.
• Create the Customer Experience your Customer craves and will rave about.
• Build Emotional-engagement so that your team wants to create the desired Customer Experience consistently.
• Personal Accountability is a core foundation of any Customer Service Training and change process. Your team must know how to handle change and be personally accountable.
• Develop a long-term, cohesive Customer Experience strategy that will become a deep, integral part of your organization's culture.

Who should attend?

• Customer service staff who deal with external customers by phone
• Customer service team managers and leaders
• Front-line staff who deal face to face with the customer each day
  

Course format:

Highly interactive full-day workshop taught on your site. Boardroom-style set-up along with a walk about the site is most beneficial.

Course tools:

Participants receive a comprehensive Learning Guide.

If you are interested in knowing more about this or any TGT program and where a workshop is available in your area Contact Us.