COURSE OUTLINE ....../def. series of lessons on a particular subject leading to a qualification

The Professional Tour Manager Certification Course is comprised of 30 hours of in class study and 3 daysin the field.

Those wishing to only work locally may join the training forthe first 2 days. This will provide a great overview of local touring and prepare the participant to conduct tours in a 200 km radius.

Anyone interested in guiding can participate in this course.Both experienced and new Tour Managers will benefit from our new, creative approach to leading tours.

Local Tour Guide (Day 1) Local Tourism Foundations
Tour Operators, Destination Marketing Organizations, Tourism Industry Structure, Compensation for Services, Brochures, Types of Tours, Types of Services Provided, Independent Contractor vs. Employee

Local Tour Guide (Day 2) Commentary Preparation
Reference Material, Creativity, Mind Mapping, Bicycle Technique, Props, Current Events, Creating a City Tour, Understanding Timing, Routing, Sightseeing, Confirming Suppliers, Arrival/Departure Procedures, Spot Time,

International Tour Leader (Day 3) Touring Procedures
Passenger Safety, Law, Ethics, Day To Day Problems, Over the Road procedures, Service Payments, Technical Itinerary vs. Passenger Itinerary, Seat Rotation, Airline Delays/Cancellations, Rail Tour Procedures, Natural Disasters

International Tour Leader (Day 4) Handling People
Communication Skills, Understanding Human Behavior, Group Dynamics, Problem Solving, Ego States, Listening, Conflict Resolution, Motivation, Establishing Credibility, On Tour Conduct, Difficult passengers, Group Psychology

International Tour Leader (Day 5) Tour Preparation
Destination Briefings, Tour Preparation, Map Reading, Coach Entertainment, Props, Passengers Arrivals, Working with Suppliers, Briefings, Welcome/Farewell Functions, Passenger Documentation, Rooming/Boarding Lists, Pre-trip Duties

International Tour Leader   Personal Interview

Receive feed-back from the course, and determine your next course of action to have you working in the field. This one hour session will be scheduled individually.

International Tour Leader (Field Trip)

Acting as a leader on a coach tour is the final part of the training. Our trips depart from the downtown core of the city hosting the training. Each trip is 2 days long and encompasses nearby attractions. This final trip allows the participant to put the training to action and prepare them for their new career as a Tour Director!