How can we evaluate Tour Manager jobs? How do we really know what goes on out on the road? There are many ways to judge the work of field staff including supplier feedback, customer feedback, peer evaluations, paperwork and even observation.

Observation by a third party is the most powerful. Tour Manager jobs are not easy, however they are vital to the smooth running of a coach tour. They are the face of your company. If they fail, the company fails.

We at TGT have “mystery guests” who will ride on the coach to evaluate your staff. This observation could be for a simple city tour or airport transfer, or it could be a full multi-day coach tour. Whatever your company requires we can arrange.

Our evaluators are experienced Tour Mangers/Directors themselves and have corporate management experience. They are available to board a coach in both Toronto and Vancouver.

We will work together with your evaluation system or apply our readymade program. We may help your company to:

1. Identify where your customer experience is now and what could be improved upon based on your mission, vision, and values.

2. Ascertain if there is a lack of knowledge in the area.

3. Distinguish qualities that make the Tour Manager excellent for the job.

4. Detect training gaps.

5. Isolate black market sales.

6. Point out possible liability or dangerous practice.

7. Identify supplier compliance

Let us be of assistance with your evaluation needs.

Contact Kirsten Snowdon for detailed information.